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Personal Helpers and Mentors (PHaMs) Program

What is the Personal Helpers and Mentors Program (PHaMs)?

It's a key initiative of the Australian Federal Government’s mental-health reform package that assists people aged 16 years and over, whose ability to manage their daily activities and to live independently in the community is impacted as a result of severe mental illness.

The program takes a strengths-based approach, focusing on what a person is capable of, rather than their deficits. Participants will be offered a Recovery Mentor, who will help them to connect with appropriate services for assessment and/or treatment.

Role of a Recovery Mentor

PHaMs will support participants in their recovery journey to build relationships and provide holistic support. It will ensure that services accessed by participants are coordinated, integrated and complementary to other services available in the community.

A Recovery Mentor will:

  1. Help the participant to better manage their daily activities and reconnect with their community;
  2. Provide direct and personalised assistance through outreach services;
  3. Provide referrals and links with appropriate services, such as drug-and-alcohol and accommodation services;
  4. Work with the participant in developing their Individual Recovery Plan, which focused on the participant’s goals and recovery journey;
  5. Engage and support family, carer and other relationships; and Monitor and report progress against the participant’s Individual Recovery Plan.

Participation in the PHaMs Program

It will require a functional assessment to determine an individual’s ability to manage their daily activities and to live independently in the community. This assessment process is intended to assist both the Recovery Mentor and the participant to develop an Individual Recovery Plan. The Plan will be regularly reviewed to see if there has been a positive change in the participant’s level of functioning and progress in their recovery journey.

Participants typically exit the program within 2 years, where the duration of participation in the program depends on an individual’s needs and circumstances.

The Mental Health Foundation ACT has the responsibility to deliver the PHaMs program for the Canberra City region residing in one of the following post codes: 2600, 2601 2602, 2603, 2604, 2609, 2612, 2620. This includes suburbs of Watson, Ainslie, Braddon, Reid, Lyneham, O’Connor, Reid, Manuka, Kingston, Narrabundah, Griffith and Deakin.

How to Make a Referral

Referral forms can either be downloaded here or may be obtained by contacting our office via phone, email, in person or post.

Phone: (02) 6221 9289

Fax:     (02) 6282 6674

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Address: 11/70 MacLaurin Crescent, Chifley, ACT 2606

pdfDownload PHaMs Brochure856.38 KB
pdfPHaMs Canberra City Form Community-Service Providers Referral416.22 KB
pdfPHaMs Canberra City Form Self-Referral234.12 KB